What is your returns process?

We accept products back within 30 days for a refund. Please note that used bottles of perfume will not qualify for a refund.

Return postage costs are covered by the customer, with proof of postage made available to us at the time of shipping, unless otherwise agreed with ourselves. To receive a refund, items must be sent back to us at 3 Bridge Street, Lisburn, BT28 1XZ. Please note that we cannot accept refunds for any sample sized bottles (2 or 5ml). 

Once we have received your returned item, we aim to process your refund within 3 working days. Please note that your refund amount will be calculated based on the price of the products ordered and therefore any costs paid towards postage will not be refunded.

Please get in touch if you have any other questions.

If you wish to return any Home Reed Diffusers or Car Fresheners, please ensure that the stoppers are tightly secured on the products prior to returning.