Returns

What is your returns process?

As our store is closing down, we are no longer able to accept returns for all orders. If there is a problem with a product you have received, please send us an email at sales@blackpointperfumes.com and we will do our best to assist you.

Please note that used bottles of perfume will not qualify for a refund.

Return postage costs are covered by the customer, with proof of postage made available to us at the time of shipping.

Once we have received your returned item, we aim to process your refund within 3 working days. Please note that your refund amount will be calculated based on the price of the products ordered and therefore any costs paid towards postage will not be refunded.

Please get in touch if you have any other questions.