Where is your business located?
We have a physical store in 3 Bridge Street, Lisburn, BT28 1XZ, Northern Ireland. Our online side of the business operates directly outside of our local store meaning that all your orders are packed individually by our wonderful team of staff members.
How long has your business been open?
Our first store in Portadown, Northern Ireland opened in April 2010. So we have been open for just over 14 years now! In March 2023, we relocated our store to 3 Bridge Street, Lisburn, BT28 1XZ.
What do you mean by Designer Inspired?
Designer Inspired fragrances are made through chemical recreation and are not to be regarded as a replica or a copy. It is Black Point's Inspired by version of the designer fragrance.
What are your opening hours?
Online Side of the business is open Monday - Saturday 10am - 5pm. We try to respond to your queries as soon as possible. If you have not received a reply after 24 hours (during our business times) please send your request through again.
In-store Opening Hours: Sunday & Monday - Closed, Tuesday - 9:30-5:00, Wednesday - 9:30-5:00, Thursday - Closed, Friday - 9:30-5:00, Saturday - 9:30 - 5:00.
As a business, what actions do you take to help the environment?
Our perfume bottles are made from recyclable products - glass bottle, plastic nozzle and aluminium lid. We ask that our customers reuse or recycle our products after use.
We are conscious of the environment and ask that our customers help us by recycling all our products and packaging in the correct way.
How long does delivery take?
Orders placed before 9am Tuesday to Saturday are typically processed the same day. All orders placed after 9am are dispatched the following business day. Please note that during busy times, orders may take an extra day or two to be dispatched.
(In some cases, we may post your order out the same day even if it is placed after 9am, however, we cannot guarantee this).
Royal Mail TRACKED 24 Service aims to deliver within 1-3 business days.
Royal Mail TRACKED 48 Service aims to deliver within 3-5 business days.
Shipping to the Republic of Ireland aims to deliver within 3-5 business days.
Please note that local service disruptions, post office staff shortages and adverse weather conditions cannot be avoided, and during these times some delays to the above time frames may occur.
My order has arrived damaged?
So sorry to hear that your order has been damaged in transit. We try our very best to package your order up safely.
In cases where your package is damaged, please take plenty of photographs and videos of this and email it over to us Sales@blackpointperfumes.com
All damages must be reported within 7 days of receipt
We will get in touch with you to arrange a solution for this.
The order I received is incorrect.
Please take photographs of what has arrived to you, with the photographs clearly showing the codes on the top of the bottles.
Any issues with your order must be reported within 7 days following the delivery of your order.
Please send these photographs to Sales@blackpointperfumes.com and we will get this issue resolved for you.
Can I use two promotional codes at once?
Unfortunately only 1 discount code may be used at any time.